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Support

Real people who know your data.

Not a ticket queue. The team that built your Workspace answers.

Ways to reach us

Emailhello@numarket.usEvery planPhone(863) 777-9264Every plan · urgent issuesShared channelSlack or Teams, with your analyst in itOperate & CommandDedicated analystOne person who knows your data end to endCommand
How it works

From “something's off” to fixed.

Tell usEmail, call, chat, or the form below.Minutes
We triageUrgent issues jump the line. You get a person, not a bot.Within your plan's target
We fix itWe trace it to the source and fix the cause, not the symptom.You get an ETA
You confirmWe show you the fix and add a check so it doesn't come back.Closed together
Response targets

How fast we respond.

Pick your plan.

Normal requests4 business hoursFirst response, during business hours
Urgent (app down)4 hoursFirst response when your Workspace is unavailable
How to reach usEmail, phone, shared channelPlus the docs, any time
Self-serve

Answers in two minutes.

A number looks wrong Request a change Add or remove users Signing in Set up an alert Ask Your Data tips

All documentation → · System status →

Escalation

If it isn't resolved.

  1. 1
    Your analyst or support

    Most requests are resolved here.

  2. 2
    Support lead

    If a request misses its target or needs more hands.

  3. 3
    Founder

    Still not right? Email hello@numarket.us with “Escalate” in the subject.

Clients

Send a support request.

The more specific, the faster we fix it.

  • Which page and which number
  • What you expected to see
  • When you first noticed it

Urgent and the app is down? Call (863) 777-9264.

FAQ

Support questions.

What counts as urgent?

Your Workspace is down, or a number your team relies on today is clearly wrong. Call us for urgent issues.

Are change requests the same as support?

No. Fixing something that's broken is always included. New dashboards, fields, or sources use your plan's monthly change hours — we tell you the estimate first.

What are business hours?

Weekdays, Eastern Time. Command clients agree on extended coverage in their contract.

Can we talk to the same person every time?

Yes. On Operate and Command, your analyst knows your data and your team. On Insight, the same small team handles your account.

How ready is your data?

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